In today’s digital business world, hackers are after your most precious asset—your data. Companies, especially small businesses, need to stay vigilant to keep their network secure. According to MSNBC, small businesses make up 43 percent of online attack victims, and only 14 percent are prepared to defend themselves from these threats. It’s a big job, but with the help of a business partner—like your technology solutions provider (TSP)—you can ride the waves of a cyberattack and recover faster.
Partnering with a TSP provides someone to guide you during a crisis. Let’s take a closer look at some of the ways that you and your TSP can minimize the damage following a cyberattack.
1. Get the Word Out
Ransomware and other cyber threats can spread quickly, so don’t waste any time letting stakeholders know you’ve been attacked. Tell your employees about the attack and share the steps they need to take.
Also, keep in mind that you may need to tell the authorities and customers with compromised data about the attack. Most states and U.S. territories have laws in place that require companies to send data breach notifications to consumers when their personally identifiable information may be compromised. The worst thing you can do is try to sweep your data breach under the rug because this may cause irreparable harm to your company’s reputation.
2. Isolate the Infection
As you’re letting the key stakeholders within your company know about the attack, you should move quickly to stop the spread of the breach. To do this, you need to remove all infected computers from the network as soon the compromised machines are identified. However, before you start unplugging computers, please consult your IT specialist.
3. Determine What Was Stolen
This step is sometimes overlooked in the commotion of the initial news of the attack, but it’s a critical step. Knowing what was stolen will determine the priority of which things need to get fixed first and what steps need to be taken. The process for handling a hack may be different for compromised emails versus compromised bank account numbers.
4. Invest in New Security Solutions
Once the attack has ended and the damage contained, it’s time to start rebuilding. To do this, you’ll need to replace the failed security software and hardware with a new, up-to-date solution. In addition to software, make sure to deploy new protocols and training to strengthen your company’s security.
How We Can Help
Hopefully, you’ll never have to experience an attack that requires you to do the steps listed above. One of the easiest ways to prevent the fallout of an attack is by improving your cybersecurity before an incident occurs. Don’t wait until it’s too late. Let us protect your business. Our team of cybersecurity professionals can run vulnerability audits and fortify any weaknesses in your network before hackers can exploit them.
Protect Your Most Valuable Asset
Partner up with us, and we’ll secure your network from the unknown. Let’s Connect
In today’s always-online business world, your company’s most precious resource is data. Your internal data and the personal information of your customers are vital components to the prosperity of your business. Unfortunately, cybercriminals also know this.
Today’s criminals aren’t breaking in through the window to steal your data. They’re using malicious software, known as malware, to hack into your network. Once inside, they’ll lock down your data and demand you pay a large sum of money to get it back. This cybercrime is known as ransomware, and it’s on the rise.
According to Malwarebytes, the number of ransomware variations has grown more than 700 percent since 2016. These variations make ransomware a difficult threat to prevent. However, there are ways you can avoid a cyberattack.
Cybersecurity Tips to Do Immediately
There are simple things you can do to make it harder for hackers to break into your network. Below are four ways to keep your IT safe from a digital disaster:
- Conduct Regular Vulnerability Scans – By conducting IT risk assessments periodically throughout the year, your business can identify any holes or weaknesses in your security before hackers can break–in.
- Install the Latest Updates – It can be easy to hit the “ignore” button on your computer’s latest software update, but you need to be clicking “download.” Hackers exploit weaknesses in the security of outdated programs, leaving you open to attacks.
- Restrict User Access – Ask yourself, does every employee need access to your entire network? If the answer is “no,” then limit how much your employees can access. This practice will help your overall network security.
- Educate Your Staff – All it takes is for an employee to click the wrong link or download a bad attachment for a cybercriminal to gain access to your network. Prevent hackers from getting in by teaching your team the tricks criminals use.
How We Can Help
If you’re a small or medium-sized business, it’s easy to put off maintaining your IT when you have so many other things to worry about. However, that kind of thinking is what hackers expect. Don’t leave the digital backdoor open for a data disaster; let us protect your data for you. Our team of technology experts can fortify your security, run vulnerability audits and teach your staff cybersecurity best practices. You don’t have to fight the threat of ransomware alone. Contact us today to find out how we can help protect your business.
There’s only one constant in the world of technology — change.
Last year, we saw the cloud reign supreme as businesses big and small migrated to it to power their technology needs. So, what can you expect heading into the new year? Stay current by keeping an eye on these six emerging tech trends in 2020.
Hacking Tactics Will Escalate
The IT industry has spent a lot of time and resources on improving data security over the last couple of years, but that doesn’t mean progress can stop. Data will continue to be a precious commodity going forward, and hackers will keep upping their game to beat current security standards. Ransomware is a popular tool for cybercriminals. According to Statista, there were 204 million ransomware attacks around the world in 2018. That’s why it’s essential to stay current with the latest security offerings.
AI as a Service
Companies are looking for ways to use artificial intelligence (AI) to improve customer experience and business functions. One way to bring AI to the everyman is to combine it with the software as a service model. Google, Amazon, Microsoft and other major players already offer machine-learning solutions, so it’s not much of a stretch to expect that AI tasks will be provided on a subscription model soon.
5G Data Networks
The race to 5G has popped in and out of the news over the last year, so we will start to see more implementations in 2020. 5G will offer faster internet speeds over cell phone networks, increasing connectivity and support. Plus, this may make it easier to operate drones and autonomous vehicles.
BYOD Security Improvements
As mobile devices continue offering comparable features to their desktop computer counterparts, the expectation to do everything from one device will rise. That means employees’ smartphones will need to have access to key company functions and have the security to protect business data. Expect to see more robust security features coming to the bring your own device (BYOD) model in 2020.
XaaS (Everything as a Service)
With the proliferation of the cloud, the tech industry is moving closer and closer to going all-in on the subscription model. Hewett Packard announced it plans to offer its entire portfolio as a service by 2022. Next year may be the start of XaaS (everything as a service) becoming the new normal in the tech industry.
Sunsetting Popular Windows Products
Some of Microsoft’s older products are about to ride off into the sunset. Word spread throughout the year that the tech giant is planning to end support for many popular products starting in January 2020. Some of the most notable products and services include Windows 7 and Windows Server 2008. If you or someone you know is still using programs approaching end of life, then they’re opening themselves up to threats. These services will no longer receive updates, and hackers can exploit weaknesses. You can find the full list of products that will be phased out in 2020.
How We Can Help
As technology trends come and go, one thing is for sure — we’ll be ready for whatever comes. Our experienced staff of IT professionals is up to date on emerging tech so they can find ways to make your business more productive and efficient. Don’t lag behind the times. Contact us today, so your business is ready for the future.
Give Your Business the Gift of Cybersecurity
The holiday season is approaching, so now is the time to start getting your shopping list ready. While it’s important to show your appreciation to your loved ones, it’s also a great time to think about what you can get your business.
You can always treat your business by upgrading to the latest tech, but maybe you can get something a little more valuable – peace of mind. To do that, you need to think about how you can improve your cybersecurity.
The world is changing. As more of your core business functions are done with technology, this means cybersecurity should be top of mind when thinking about ways to protect your business. Cyberattacks cost U.S. businesses $654 billion in 2018, according to Tech.Co, and big corporations are not the only ones who need to be concerned. Small businesses are also prime targets for hackers, making up 43 percent of breach victims, according to Verizon’s 2019 Data Breach Instigations Report.
What Threats Are Out There?
Viruses and malicious software come in many forms, so you must stay vigilant to keep your business safe. In recent years, phishing attacks and ransomware have emerged as prominent tools hackers use against companies. Phishing attacks occur when an unsuspecting victim clicks a link or opens a suspicious attachment containing malware. Once in your system, hackers will install ransomware onto your server, blocking access to your data in exchange for money. According to Small Business Trends, one in 99 emails is a phishing attack. Even if you pay, there’s no guarantee you’ll get your money back as fewer than a quarter of ransomware victims get their data back, according to the Hartford Courant.
What Can I Get for My Business?
Now that you know what you’re up against, what kind of gifts should you get for your business? Here are some ways you can protect yourself from cyber threats:
Employee Security Training – One of the easiest ways to prevent a phishing attack is to recognize the signs. Invest in employee cybersecurity training so your staff can browse the web and answer emails with confidence.
Two-Factor Authentication – It’s a lot harder for a hacker to have access to both a business password and your employee’s smartphone. Two-factor authentication sends a security code to the correct employee’s phone when they try entering into a secure program.
Cloud Technology – Cloud services are gaining popularity with businesses of all sizes because of its flexibility. If a company laptop or smartphone is stolen, you’ll still have access to your data because it’s stored in the cloud.
How Can We Help
This holiday season, give yourself the greatest gift of all – protection against the unknown. Don’t go into the new year with fears about the quality of your network security. Contact us today, so our team of cybersecurity experts can run a security assessment and find the best way to protect your business.
It’s National Cybersecurity Awareness Month, and what better time to educate yourself about data breaches? There were 1,244 breaches reported in 2018 alone, and small and mid-size businesses are just as much at risk as big-name companies. Unfortunately, plenty of businesses are content to ignore security breaches – but you really can’t afford to.
Here’s what you need to know about data breaches, and how to protect yourself:
The Numbers on Data Breaches
Are data breaches really that big of a threat? The numbers speak for themselves. The average data breach costs US companies $7.91 million. Part of the reason for the huge cost is that data breaches can be difficult to detect if you’re not looking for them; in fact, companies take an average of 190 days or more to identify a data breach. Think about the amount of damage hackers can inflict on your business in that time.
Think this is just a mega-corporation issue? Small and mid-size companies aren’t immune. Small businesses account for 58 percent of data breach victims, and they often lack the resources of an enterprise company to combat an attack. Every company, no matter how big or small, needs to take the danger of data breaches seriously.
Why Are You a Target?
You may think you have nothing of value, but think about the data you store every day:
- Employees’ birthdates, Social Security numbers and other personal information
- Client names, email addresses and phone numbers
- Banking information, including account and routing numbers
- Credit card numbers
All of this data is valuable to cybercriminals, and you need to store it to conduct your business. But with that data comes the responsibility to protect it properly.
Why Businesses Ignore Breaches
If breaches are so common and have such significant consequences, why do so many businesses completely ignore them? There are a couple of reasons for this.
One is the lack of an immediate financial impact. Even when a business owner realizes that data is missing, money hasn’t always been directly stolen from the company. Businesses without a defined response strategy may not think they have the time or resources to react, so the problem falls below other priorities and is ultimately overlooked. Some companies may even ignore a data breach due to fear of backlash or confusion about their responsibility to notify customers.
The Danger of Ignoring Breaches
Of course, ignoring issues doesn’t make them go away. In fact, the dangers of ignoring a data breach are immense. Some of the consequences of a breach are:
Lost business. By giving you their personal information, consumers are implicitly expressing trust in your business. If you betray that trust by failing to take every precaution, it can be extremely hard to win back.
Stolen or lost records. A data breach can result in lost or stolen data, or your employees could be completely blocked from accessing data, as in the case of a ransomware attack. Any of these outcomes means major costs, both in downtime and recovering or replacing any lost data.
Noncompliance and legal action. Failing to meet the data privacy standards in your industry can result in steep noncompliance fines. Customers whose data was exposed in a breach may also pursue legal action against your company, especially if you failed to notify them in a timely manner.
How We Can Help
Data breaches can be scary, but they don’t have to be inevitable. We protect your business with a comprehensive suite of security solutions to block or contain even sophisticated cyberattacks. Plus, we educate you and your employees on ways to minimize the chances of a breach. Contact us today to start defending your data.
Microsoft® support might not be something you think about every day. The list of Microsoft products you rely on is likely longer than you realize, but they’re just a part of your work and not something you – hopefully – spend much time worrying about.
In fact, it has probably been a while since you purchased those Office and Windows solutions, and you might not have realized that the established support lifecycle for Microsoft software has been steadily making the switch to an as-a-service model.
And now you’re hearing that 2020 is bringing with it an End of Support for a long list of Microsoft products and solutions. Maybe you’ve even been ignoring some consistent nagging from Microsoft about it. As much as you might like to, these changes aren’t something you – or your business – can afford to ignore. Let’s take a look at what 2020’s End of Support will mean for anyone in your company who is using a Microsoft solution on the list.
- No More Support: You’ve probably gathered this from “End of Support,” but what this means for you is that calling the Microsoft help desk after the 2020 cutoff date won’t yield the results you might hope. You’ll be told these solutions are no longer supported and sent on your way.
- Security Risks: Considering just keeping those outdated solutions running? Be aware that it’s more than just the help desk you’ll be losing out on. As Microsoft support ends, so will the regular patching, upgrades and compliance assistance you get when Microsoft rolls out fixes.
- Buggy User Experiences: Offices that continue running these outdated solutions can expect to see ongoing issues with the user experience as patches and updates are no longer applied, which will lead to a seriously frustrating workday for your team.
What do you need to do to avoid the headaches? To state a complex problem simply, make sure your office is ready to update to newer versions of these Microsoft solutions prior to their End-of-Support date, and have a dedicated resource who can track current and future lifecycle dates to make sure you aren’t caught off-guard.
Running a business means you’re conservative about upgrades, and the old model of extended lifecycles has let you maintain that conservative approach. But change is coming, and your business shouldn’t have to suffer for it.
How We Can Help
Sound daunting? It can be, but the Microsoft 2020 End of Support doesn’t have to mean a crisis for your business. Whether you need to update your software, keep your operating systems on schedule or make sure your patching and security are proactively handled, we can help. Contact us today to talk through what we can do to support your business.
No business owner expects their company to face a major crisis. They’re optimistic that their company can overcome any problem. But when disaster strikes, your company needs more than just optimism. You need to be ready with a business continuity plan.
If you don’t already have a plan in place, here’s why you need one and what it should include.
What is Business Continuity Planning?
A business continuity plan is an outline detailing the procedures and instructions a company needs to follow to get up and running after a disaster. These disasters may come in many forms, such as your office building catching fire, a natural disaster (flooding, hurricane or tornado) or a cybersecurity attack.
Business continuity plans are different from disaster recovery plans, which tend to focus solely on recovering the company’s IT system following a crisis. Business continuity plans contain outlines and contingencies for all aspects of your business, such as business processes, assets, human resources, etc.
Why Do You Need a Business Continuity Plan?
It doesn’t matter if you’re a mom-and-pop business or a large corporation, you have no time for downtime. Not having a plan can be financially devastating. For example, IT downtime costs a company an average of $5,600 per minute, according to Gartner. When you have a business continuity plan in place, the key stakeholders know what they need to do to get your company running with minimal downtime.
What’s in a Business Continuity Plan?
Now that you understand why business continuity planning is vital, where do you begin? According to Ready, developing a business continuity plan includes four steps: the business impact analysis, recovery, plan development and testing. Here’s what you need to know for each step:
- Business Impact Analysis — The first step is identifying the effects of a disruption of business. This is also the time to determine which business functions take priority and the resources needed to get the company running again. FEMA provides a Business Impact Analysis Worksheet for free.
- Recovery — After completing the business impact analysis, and addressing any potential plan gaps, it’s time to develop recovery strategies. Recovery strategies are alternate means to return business operations to minimum levels. For example, this may mean developing a plan to operate out of a secondary facility, having the staff work remotely or using third-party contractors to keep production moving.
- Plan Development — The next step is to assemble a continuity team. This team will create the framework of the continuity plan and implement it during the crisis.
- Training — Once the plan is in place, the continuity team needs to test it. This means training the staff, so they know their roles during the crisis. During testing, you’ll be able to uncover any gaps and update the plan accordingly.
How We Can Help
Now that you understand what you need in a business continuity plan, are you able to create one? If you have no idea where to begin, let us help. We understand that small to medium-sized businesses don’t have the time, manpower or experience developing plans. That’s why we work with you and your staff to make this process painless and help your team understand their roles in the event of a disaster.
Contact us today to get started.
Let’s face it; accidents happen. If it can go wrong, it might. That is why every business, from the mom-and-pop shop around the corner to the Fortune 500 company in the downtown high-rise, needs a backup and disaster recovery plan.
According to Forbes, one in three businesses is unprepared for a disaster because their plan is outdated, or they don’t have one in place. Of those that don’t have a proper plan, 90 percent of businesses fail following a disaster, reports FEMA. With that in mind, here are four disasters that can derail your business, and how you can prevent that from happening:
Over the last year, we’ve seen companies across the U.S. receive the brunt of nasty natural disasters. Some notable natural disasters included wildfires in California, hurricanes along the Atlantic coast and flooding in the Carolinas. Businesses in those areas were devastated, with buildings and equipment damaged or destroyed.
Building & Hardware Failures
As the temperature outside rises, so do the number of building fires. Summertime is a peak time for commercial structure fires as the summer heat, overworked air conditioning units and lightning strikes increase the risk of fires.
In addition to the risk of your building going up in smoke, there is also the chance that your hardware may fail. Hardware failure is the #1 cause of data loss, contributing to 45 percent of all unplanned downtime, according to Dynamic Technologies.
Cyber Attacks & Data Breaches
Hackers and cybercriminals are starting to view small and medium-sized businesses (SMBs) as prime targets as many continue going digital. According to Verizon’s “2019 Data Breach Investigations Report,” 43 percent of breaches involved small businesses. Here are some of the ways cybercriminals attack:
Malware — malicious software such as spyware, viruses and ransomware. Once in your computer, the malware can block access to your computer, covertly transmit data or destroy the system from the inside.
Phishing — the act of sending fraudulent communications such as emails or attachments which grant hacker the ability to access your sensitive data.
Exploiting Outdated Software — Hackers taking advantage of weaknesses in older versions of computer programs. There was a patch available for Windows computers months before the 2017 WannaCry ransomware attack, but the people affected put off downloading the update, according to CSO.
Unfortunately, if there is going to be a data disaster, we — the user — will most likely be the cause. Roughly 90 percent of cybersecurity issues are the result of human behavior, according to Chief Executive. These behaviors can include clicking on suspicious links, not downloading software patches and updates, accidentally deleting important files, or a disgruntled employee abusing privileges.
How We Can Help
For SMBs, it’s not a matter of “if” you’ll be affected by hardware failure, a data breach or some natural disaster — it’s a matter of “when.” With on-site and off-site servers, automated cloud backups and enhanced security features, your business won’t miss a beat when the worst happens.
Let us help by designing a backup and disaster recovery plan customized for your business. Contact us to get started.
A great business leader knows they have to play by the rules before they can change the game. This is why being well-versed in compliance is so imperative. Compliance has become the new house rules for how businesses conduct themselves on the board. To ensure all of your pieces stay in play, here are the compliance regulations you should know.
GDPR: Playing by the EU’s House Rules
The European Union rolled doubles on protecting the information of its citizens with General Data Protection Regulation (GDPR). While you and your business may reside stateside, any entity that processes and stores the personal data of EU citizens must follow this compliance.
These guidelines must be followed unless otherwise consented by individual citizens. Visitors retain the right to withdraw their information at any time and companies must respect the individual’s right to be forgotten. Essentially, an EU citizen will allow some of your house rules until they want to change up the game, then you must respect their decision – no rage-flipping the board.
You can successfully conduct business in European markets with a qualified technology partner as your chance card to help you understand the transition to GDPR compliance. They ensure that you are properly meeting regulatory compliance and help you avoid fines of four percent of your global annual turnover or up to $22.4m (whichever is larger).
PCI DSS: A Safe Strategy
Payment Card Industry Data Security Standard (PCI DSS) compliance creates an additional level of protection for credit, debit and cash card transactions. It guarantees that your customers’ card information is kept safe when it’s stored, processed and transmitted.
A great technology partner can make all the difference in your regulatory status by building a secure network and maintaining crucial systems throughout the year. You’ll be able to avoid risky noncompliance fines and ensure you stay in the game.
Got any, SOX?
In the legendary and hallowed battle of wits known as Go Fish, strict penalties fall upon the deceitful when they are caught lying about not having a certain card. This is similar to the Sarbanes-Oxley Act (SOX).
SOX maintains a level of transparency among entities that publicly trade within the US. It holds company officers responsible for accurate reporting and requires a number of auditing measures to show how much capital a company has, as well as where it is being spent.
With intuitive IT services, you will keep the faith of investors, remain transparent and discover the streamlining benefits that SOX can provide. Not to mention, you’ll avoid hefty fines and jailtime so you can pass go and collect your profit.
The Health Insurance Portability and Accountability Act protects the storage of an individual’s medical records. Like the Operation board holding various ailments, companies known as Business Associates (BA) hold the medical, insurance, and payment records of individuals. Your company is considered a BA if it creates, receives, maintains or transmits protected health information and compliance pertains not only to the primary data handlers, but also their subcontractors.
To safeguard this information from top to bottom, a technology partner becomes the red light and buzzer on the patient’s nose, a safeguard against anyone trying to remove the “water on the knee” of information from your client’s records. Working with tech services provide the necessary solutions so you and your partners transmit data securely.
Consider Us Your Game’s Master
Partnering with a managed services provider is the easiest way to ensure you’re meeting and exceeding compliance standards. Contact us today to be your guide in the IT business game, and we’ll help you become a seasoned player.
Improving the way your team works together is one of the easiest ways to increase ROI and improve output. The McKinsey Institute found that teams improved productivity up to 25 percent through increased collaboration. That’s why the cloud provides hundreds of tools and applications designed to enhance communications and connections.
Cloud-based collaboration tools are ideal for teams that work on the go or remotely, allowing users to work on the same documents in almost real-time and stay connected through video and other chat forms. Whether you’re looking to improve the way your team communicates or need to eliminate wait times between versions of a project, there is a cloud-based solution that can help.
Not sure where to start? Here are three to consider, based on widespread adoption by businesses like yours.
Microsoft Office 365
Pros: Office 365 gives your team full access to Microsoft’s most powerful collaboration tools from any desktop, laptop, tablet or mobile device – making remote teams as productive and connected as their on-premises counterparts. Error-proofing tools even allow you to revert documents to previous versions.
Cons: Because Office 365 can be accessed from any endpoint, your risk of breaches increases. Most team members use personal devices outside of work to access confidential files, and these devices aren’t always protected by the same security as your company-issued laptops or desktops. With a multi-layered solution from a reliable partner, you can ensure your endpoints are protected and eliminate any risk of breaches.
Pros: Slack provides an enriched environment for real-time communications. Set up channels based on teams, departments or projects. Using different Slack channels, you can discuss open tasks, create strategies, get feedback from clients and deliberate more quickly than an email conversation.
Cons: Slack is a great tool when used appropriately, but the platform becomes a security risk when abused. Anyone with admin access can create new channels and take away access from other admins. Usually, this poses no threat, but when a disgruntled employee feels provoked, they could remove admin privileges and start a channel consisting of all your clients. By keeping admin access restricted and putting in fail-safes you can keep your risks at an all-time low.
Pros: Cisco provides crystal-clear quality and uninterrupted streaming with their Webex video chatting service. Converse with teammates and clients around the world and leverage presentation features to keep the entire audience engaged and informed. Eliminate the majority of communication barriers with video feeds that show reactions and nonverbal cues.
Cons: While Webex has a variety of powerful features, those aspects come with a higher price than some competitors. To leverage unlimited cloud recording storage and other benefits, you’ll have to pay more than what comes out-of-the-box. If you’re on a strict budget, you’ll need to pay attention to what features you will and won’t use.
Cloud-based collaboration tools help improve productivity and increase ROI, but you have to find which solution works best for your business. Whether the right solutions for you include Office 365, Webex or something else, we keep your business safe with multi-layered security solutions and proactive support.
For more information on cloud-based collaboration tools and how we can help you improve your productivity and ROI, contact us today.