Get the Technology Assistance You Need,
Whenever You Need It, with 24x7x365 Technology Support Services
As you grow, 24x7x365 technical support (for both your workforce and your customers) becomes essential. However, finding and onboarding qualified, experienced technicians can be expensive and difficult. GEM Technologies offers scalable IT support 24/7 in Manhattan and across NYC that can augment your existing internal IT resources or provide a complete outsourced solution.
IT Support 24/7 by GEM Technologies
GEM Technologies provides a turnkey technical support solution that accelerates your team’s ability to identify, respond to and recover from crashes and downtime—improving productivity, reducing costs and increasing overall quality. Additionally, we can deploy active monitoring and fault-detection technology that allows us to identify and address issues before they become disruptive.
Benefits of 24x7x365 IT Support Services:
- 24x7x365 help desk service
- Expert troubleshooting assistance
- Incident tracking and root cause analysis
- Cost savings vs. hiring in-house tech support personnel
- Real time tools for monitoring, end-point failure and fault detection*
- Remote or on-site issue resolution*
*Services available with select service level agreements – speak with a GEM Technologies representative to learn more